Shipping

Our website is in the English language and all correspondence must be the same. All transactions are to be in U.S. Dollars only -- no exceptions. Any currency rate exchange fees are for the account or the purchaser -- the total transaction amount in U.S. Dollars must be remitted in full including all shipping and handling charges before goods will be shipped. We accept Credit Cards in U.S. Dollars for all payments.

All shipments in the Continental U.S. will be shipped via UPS Standard Ground Service unless otherwise specified by purchaser. UPS Expedited Services such as Next Day Air, 2nd Day Air and 3 Day Select are available at purchasers request and expense. Customer MUST provide a street address for UPS services as UPS DOES NOT deliver to PO Boxes. There IS NO ground service of any type for Alaska, Hawaii or Puerto Rico

All International orders are shipped via UPS Worldwide Express service unless otherwise specified by customer. Charges for these shipments are based on the RECIPIENTS address NOT the buyers address if they differ. When UPS cannot deliver a package because of insufficient addressing, USPS must be used. Contact our sales staff for rate quotes for all international orders. In this email you must provide us with a shipping address so we can calculate a shipping rate. Any and all Duties and/or Taxes are the responsibility of the purchaser or recipient upon delivery. Please consult your local customs office for more information about applicable duties and taxes. If you are shipping a gift to someone outside the U.S., please remember that the gift recipient will be responsible for paying any applicable duties and taxes. These fees CANNOT be added to your order -- they must be paid upon delivery/pickup.

All orders must include:

Telephone numbers including area code and country code where applicable
Exact shipping address with complete names and postal codes
The minimum shipping and handling charge is $4.95 USC
All orders are processed within 1 to 3 days.

How Soon Are Packages Shipped?
All orders are processed within 1 to 3 days. If the shipment will be delayed for any reason, we will notify you via email as soon as possible and let you know your options. We are not responsible for shipping delays beyond our control, up to and including weather delays, labor issues, or the like.

UPS disclosures
The UPS Guarantee does not apply to UPS Ground shipments that are picked up or scheduled to be delivered between December 12 and December 25.

On UPS holidays - November 27, December 25, and January 1 - there is no time-in-transit movement for any packages tendered to UPS. Also, November 28, December 24, and December 31 are "UPS Air and International package" -transit days only. For other UPS services, these are not transit days.

RETURNS

Bourbon Street Blends will not be responsible for any damage incurred during shipping -- you must file a claim with the carrier for the insured amount plus shipping charges -- no exceptions. We will replace damaged goods at the original purchase price plus shipping only. Claims for damage should be filed with the carrier immediately upon inspection, any delay may cause loss of claim payment.

All returned goods will be subject to a 20% restocking fee.